Our commitment to privacy
What data do we collect?
Maison Chene collects and uses information about you to ensure lasting luxury. When you make a purchase at maisonchene.com or register an online account, we collect information about you, including:
- your first and last name;
- Company name;
- contact details;
- delivery address;
- tax identification number;
- Bank account number;
- IP address.
Maison Chene may also ask you for additional information, e.g. In order to prevent fraudulent transactions to comply with your obligations in anti-money laundering for high transactions values or to ensure compliance with legal obligations.
When do we collect data?
Maison Chene collects the necessary information about you to provide execution of the order or the selected service. We collect information from you when:
- You are visiting our website,
- you want to send an email with a question or comment;
- you sign up for our newsletter;
When you place an order for products or services that are delivered or picked up at a later date, we need additional data, contact information and delivery information to process your order. When we use external couriers to deliver the order, we must provide them with contact details. In addition, the processing of your data and personal information may be a condition for concluding and performing a contract with you.
For what purposes do we collect data?
The specific purposes for which Maison Chene gathers your information are:
- compliance with legal obligations,
- to process an order or a selected service,
- answering questions and comments,
- to keep you updated on our activities, collection, promotions, etc.,
- to improve the quality and security of our website and store on the basis of statistical data.
Profiling is any form of automated personal data processing, in which personal aspects are assessed based on personal information. Maison Chene’s legitimate interest in profiling is analysis and prediction of personal preferences, interests and behaviors of the Maison Chene website visitors. Thanks to tracking files cookies, we can track your online behavior and save this data to your user profile. You have the right to object to the use of your personal data profiling.
On what basis do we collect data?
Maison Chene collects data on the following legal grounds:
- your consent;
- our legitimate interests;
- preparation and performance of a contract with you;
- to comply with legal or regulatory obligations.
Maison Chene will only send you marketing information if you agree to receive them and when you are our customer and only through preferred channels. We respect the changing needs and expectations. That’s why you can update your marketing preferences or opt out at any time.
Who is your data transferred to:
We employ other entities to process personal data on our behalf. These sites are our hosting providers, payment providers, companies sending or sending messages and marketing companies. Perhaps we will need to share contact details with external couriers who will deliver your order. Your contact details may be shared with an external courier outside the European Economic Area, if that is necessary to perform the contract with you and deliver your order. Also it may be necessary to share your information if required by law legal or court order. The parties involved can process yours personal data only to the extent necessary to perform functions on our on behalf of and according to our instructions.
We will not share your information with third parties that want to sell you goods and / or services.
Cookies and social media
How can you manage your information?
As part of our commitment to exceptional customer service, if you have expressed agreement, we personalize your experience by sending you only marketing messages regarding products and services that we have reason to believe you could be interested in.
You can always withdraw your consent and cancel an individual marketing emails subscription using the “Unsubscribe” link at the bottom of each of our marketing emails. Remember that registration in our system may take up to four weeks, therefore you can still receive messages from us during this period.
You have the following rights in relation to the processing of your personal data by Maison Chene.
Right of access
You have the right to access the personal data we process. On request we provide an overview of how we process your personal data. We reserve the right to charge a reasonable administrative fee in case you request more than one review.
Right to rectification
At your request, we will correct or supplement your incorrect or incomplete personal data.
The right to deletion
You have the right to request the deletion of your personal data. We are obliged to fulfill your request only in one of the following cases:
- Your personal data is no longer needed for the purposes for which it was originally collected and processed for;
- you withdraw your consent and there are no other legal grounds for processing;
- you oppose processing and we have no reasonable grounds to process;
- your personal data has been processed unlawfully;
- your personal data must be deleted to satisfy our legal obligation.
After we receive your request, we will notify you when we can do it.
Right to restriction of processing
You have the right to temporarily stop processing your personal data in the following cases:
- you question the accuracy of your personal data for a period that allows us to verify the accuracy of your personal data;
- the processing is unlawful and the user objects to the deletion of their personal data and instead requests restriction of processing;
- we no longer need your personal data for our processing purposes, but you need your personal data to determine enforcement or defense of legal claims.
Right to object
You have the right to object to the processing of your personal data in following cases:
- processing is based on our legitimate interests;
- we process your personal data for direct marketing purposes;
- we process your personal data for statistical purposes.
We reserve the right to reject your request when we can demonstrate valid, reasonable grounds for processing which override your interests or when processing is necessary to establish, execute or defend legal claims.
Right to data portability
You have the right to receive the personal data you have provided to us at structured, commonly used, machine readable format and to transfer personal data to another administrator. We can provide personal data if requested and it is technically feasible. The right to data portability can only be exercised when the following two reasons are met:
- processing is based on your consent or performance of the contract,
- processing takes place in an automated manner.
You can send us a request to exercise one of your rights listed above. We reserve the right to take steps to authenticate your identity before we comply with your request. We will answer your request free of charge, however we reserve the right to charge a reasonable fee to comply with your request where your request is excessive or obviously unfounded.
You can send an inquiry to firstname.lastname@example.org. Specify which of the rights you want to exercise and on what grounds. Usually we will respond within two weeks after receiving the application. If we need more time, we will inform you that we need a maximum of two consecutive weeks. During that time we will notify you if we can comply with your request. In case of being unable to comply with your request, we will notify you on which basis.
For any complaints or comments about our practices regarding privacy, we would be grateful if you contact us first. Together we can try to find and delete the source of your complaint.
You have the right to submit a complaint about our privacy protection practices at any time to the authorized supervisory authority of your country.
Please note that you may need to disable some information as part of the request, e.g. to protect the privacy of others or if we can exclude this information for legal or other reasons.
How do we care about the security of your information?
We ensure that we have implemented information security measures in order to ensure information security. We securely send your personal data via encryption. We do it using the SSL (Secure Socket Layer) encoding system. We also use technical and organizational measures to secure our website and other systems against loss, destruction, access, change or dissemination by unauthorized persons.
Where we ask third parties to work on our behalf, before sharing information we always make sure that they have enough information security measures.
How long will Maison Chene store your information?
We will store your personal data for as long as necessary for the purposes set out in this privacy statement, especially to fulfill our contractual and legal obligations. We may also store your personal data for other purposes, insofar as the law allows us to store them for specific purposes, including for the purpose of defense against legal claims.
When you contact Maison Chene through any channel (including by phone, post, email, chat or social media), we collect information about you to respond to your inquiry, request or feedback.
In particular, if we change the way we use your personal data information or if we have to notify you about a change in information we store about you, we shall contact you.
If you have any questions about data protection at Maison Chene please contact us at email@example.com.
Maison Chene’s privacy statement has been recently updated in July 2019